Support Page

Check out our current FAQs that aim to answer common questions about using our site. If you don’t see your question listed here, please contact us and we’ll be happy to assist you.

Compatible Web Browsers:

The following browsers are supported by Nanaamwin:

  1. Microsoft Edge* (13 or higher)
  2. Chrome
  3. Safari (9.1 or higher)
  4. Firefox
  5. Internet Explorer 11

* the upgrade from Microsoft that replaced Internet Explorer.

It is important to always use the latest version of your web browser. Not doing so could impact your experience with many sites that you visit, not just Nanaamwin. Depending on your browser, it may or may not update automatically for you.

If you are using one of the supported browsers listed above and are still having trouble viewing the site properly, please contact us at support at with details and we will investigate.

How do I add a profile picture to my member profile, or edit my current picture?

If you registered using an email address, then you need to add your picture to your member profile. You will be prompted to do this during the initial account set up.

To update your picture, at a later stage, first log into your account then:

  1. Click on your name at the top right corner of the page
  2. Click on “Edit Profile”
  3. Click on “Change Profile Picture” under the current picture (or avatar)
  4. Click “Choose File”, navigate to where your photo is on your computer and select the file.
  5. Once the new picture appears in the preview window, click “Upload Avatar” to save the change.

What information do you get from my account if I sign up using Facebook or LinkedIn?

If you sign up using Facebook or LinkedIn, we only retrieve your name, avatar (or profile photo) and password. We will not post or share anything to either social account. The immediate benefits to you are the ability to view additional content, and the fact that you only have to remember the one password. For further details, please refer to our Privacy Notice.

How do I retrieve my password to log in?

Please click here to reset your password.

Contact Us

Technical Support:

If you’re not receiving emails from us, first check your spam or junk folder before contacting us for assistance. If you find them there, make sure to mark them as safe (or equivalent action) so that they go to your inbox in the future.

If you are experiencing technical issues that are not addressed by accessing the site with a compatible web browser (see above), please email support at and include details on the best way to reach you.

General Comments or Questions:

If you have other feedback or suggestions to share with us, send us a message to team at and we’ll get back to you!